Quality care commitment.

Chapters Health System encourages patients, families, employees, physicians, contractors, vendors, community partners, volunteers, patient advocacy groups and colleagues who have concerns about patient care of safety with the organization to make us aware.

Please contact your Chapters Health nurse or caregiver to give us an opportunity to resolve your concern. If your concern is not addressed, you may contact the Chief Quality and Compliance Officer at 813-871-8111 and your concern will be directed to the appropriate member of our leadership team.

LifePath Hospice and Good Shepherd Hospice are accredited by the Joint Commission. The Joint Commission’s accreditation focuses on systems critical to the safety and the quality of patient/family care, treatment and services. Issues or concerns that have not been resolved to your satisfaction may also be shared with the Chapters Health Compliance Alert Line at 1-888-749-7343, the Agency for Healthcare Administration at 1-888-419-3456 or the Joint Commission at 1-800-994-6610 or emailing complaint@jointcommission.org.